- All Categories Accounts
Ordering and Payment
How do I make an online return?
I think my item might be faulty?
When will my purchase be refunded?
Can I return underwear, bras & socks?
How do I make a return if i have moved overseas?
How do I make a return purchased in store?
2XU Australia/New Zealand is no longer accepting online exchanges.
Shipping and Tracking
I can’t remember my password?
If you’ve forgotten your password, simply select “Sign In” on the top left hand corner of our home page. From there, you can request a new password by clicking on “Forgot Your Password?”.