Accounts
I can’t remember my password?
COVID-19 Information
COVID-19 Retail Store Update
Ordering and Payment
How to apply a promotional code
Valid Payment Methods
Changing & Cancelling Orders
Returns
How do I make an online return?
I think my item might be faulty?
When will my purchase be refunded?
Can I return underwear, bras & socks?
How do I make a return if i have moved overseas?
How do I make a return purchased in store?
2XU Australia/New Zealand is no longer accepting online exchanges.
Shipping and Tracking
What if my order doesn’t reach me?
Does 2XU Australia ship internationally?
Can I redirect my delivery after it’s been dispatched?
How will I know if my order has been shipped and how do I track it?
What if I need my garment sooner?
When will my order arrive?
Shipping & Tracking
If you’ve forgotten your password, simply select “Sign In” on the top left hand corner of our home page. From there, you can request a new password by clicking on “Forgot Your Password?”.
