Returns

How do I make an online return?

Garments purchased through our online store can be returned within 30 days of purchase, provided that the garment is in original and sellable condition. To organise the return of an online purchase,…

Cal Wilson
Updated 1 month ago by Cal Wilson

I think my item might be faulty?

We only ever want our customers to be wearing the best possible garments. To read about our 12 month warranty, please visit our ­Terms and Conditions page. If you believe that you have received a fau…

Cal Wilson
Updated 1 month ago by Cal Wilson

When will my purchase be refunded?

Please allow 1-2 weeks for our warehouse to receive your return, depending on the delivery guidelines from shipping partners. *You will receive an email notification once the warehouse receives your…

Cal Wilson
Updated 1 month ago by Cal Wilson

Can I return underwear, bras & socks?

2XU Australia is unable to accept returns of bras, underwear or socks due to hygiene purposes.

Cal Wilson
Updated 1 month ago by Cal Wilson

How do I make a return if i have moved overseas?

To organise a return of items purchased within Australia after you have moved overseas, please contact your local 2XU distributor. You can find their details here.

Cal Wilson
Updated 1 month ago by Cal Wilson

How do I make a return purchased in store?

Items purchased in-store can be returned or exchanged in-store within 30 days of purchase, as long as they’re in a sellable condition. Simply take your items back to the place of purchase with your r…

Cal Wilson
Updated 1 month ago by Cal Wilson

2XU Australia/New Zealand is no longer accepting online exchanges.

A s stock availability across our range fluctuates, we cannot guarantee that we’ll have the preferred item that you wish to exchange for in stock. Instead, we ask you to purchase your preferred item…

Cal Wilson
Updated 1 month ago by Cal Wilson

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